Question 1

Are Neo Units safe?

Accepted Answer

Our Neo units are made of galvanized steel, and each structure has passed strict structural safety certifications. It can resist earthquakes and severe typhoons, and handle heavy snow loads. Depending on care and maintenance, the life expectancy of the materials is over decades.

Question 2

What materials are used on the outside shell?

Accepted Answer

The exterior material is aluminum with a fluorocarbon treatment to prevent corrosion. The aluminum plate is affixed with rubber-plastic sound insulating cotton, and a foam layer in the middle, providing excellent soundproofing.

Question 3

Are the exterior walls insulated?

Accepted Answer

Yes, interior walls are insulated with polyurethane. Our units come with the option to increase the thickness of our insulation interior, so the units can be comfortable even in the harshest climates.

Question 4

Do all the models have electrical and plumbing wiring and connection?

Accepted Answer

Yes, all models have electrical and plumbing, wiring and connections. The unit will meet most local requirements. Please be sure to check with your local permitting authorities to confirm.

Question 5

Am I able to live in a Neo unit year-round?

Accepted Answer

Yes, our units are built for year-round living. To enhance the year-round living experience, additional options such as a heated floor, shower lamp heater, thicker insulation, balcony, and kitchen can be purchased.

Question 6

Can I drill into a Neo unit for customization?

Accepted Answer

We strongly advise against doing so, as the construction is made in a one-piece frame. Altering it might compromise the structural integrity of the units, leading to safety concerns. Such modifications will void our warranty, and we will not be responsible for any resulting damage or losses.

Question 7

Do you have a showroom where I can see the product in person?

Accepted Answer

Our Chino showroom is located at 14762 Central Ave, Chino, CA 91710. Book a tour on Get Started to view our models in person.

Question 8

Can Neo Units be placed off-grid?

Accepted Answer

Yes, our units can be placed off-grid. Additional options can be purchased to facilitate off-grid living.

Question 9

What is included in the cost?

Accepted Answer

The final price is inclusive of the unit, any customizations, as well as any add-ons you choose to include from our build list. It does not include delivery/transportation to your location or crane services.

Question 10

Is my deposit refundable?

Accepted Answer

We require a $100 non-refundable deposit to reserve your unit. This deposit is applicable towards the full cost of your unit.

Question 11

Do your prices include delivery and installation?

Accepted Answer

Our prices do not include delivery and installation. Due to the various location and installation placement, you will need to plan with relevant vendors to arrange for delivery and installation of your unit. We can assist by providing trusted vendors.

Question 12

Do you offer financing options?

Accepted Answer

We're working on expanding our financing options so you can buy now, pay later. Please contact us for more information about available financing solutions.

Question 13

Where do you deliver?

Accepted Answer

We currently do not offer delivery services, however our products can be arranged to be picked up and delivered to the location of your choosing through vendors of your choice, or we can help arrange at the buyer’s expense.

Question 14

Do you provide service for permitting?

Accepted Answer

Unfortunately, due to various jurisdictions and codes, we are unable to provide a universal solution for specific permitting. The permit process is the customer’s responsibility within their local jurisdiction. We have a trusted vendor that can consult with you on the process at an additional cost.

Question 15

Do I need to prepare a foundation?

Accepted Answer

Our units require a proper foundation for the unit to be placed on. The type of foundation needed will be based on the terrain and ground that you are placing your unit on. Please consult with a general contractor or civil engineer to determine what type of foundation is best suited for your property.

Question 16

How do I connect my home to utilities?

Accepted Answer

Your Neo unit comes pre-installed with the ability to connect plumbing, electrical and HVAC. You will simply need to connect your utilities to the unit upon delivery. We recommend having a professional contractor on site to make sure everything is installed correctly.

Question 17

What is the requirement for pre-delivery site preparation work?

Accepted Answer

Our units need to be placed on a leveled foundation. If you are planning to connect your units to the grid, you will also need to provide sewage plumbing, water inlet and a 50amp electric connection.

Capsule Series

Cube Series

TRIO

Frequently Asked Questions

General

Pricing

Shipping and Installation